Returns
No Refunds/Exchanges Accepted, Unless Prior Authorization Given:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 1-888-240-3993 / arboristsupply@shaw.ca, with details of the product and the defect. You can send the item you consider defective to:
Arborist Supply Co. Inc.
Bay 8, 141 Commercial Drive
Calgary, Alberta, Canada
T3Z 2A7

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time (typically 72 hours), whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. If original method of payment is unfeasible, the refund will be given back in the form of store credit. 
Customers are responsible for any shipping costs associated with sending the product back. If deemed defective / able to return, Arborist Supply Co. Inc. will pay for the shipping back to you of any replacement merchandise.